Returns & Exchanges
RETURNS & EXCHANGES
Kudo Surf strives to provide an amazing shopping experience and superior customer service. If for any reason, you are not happy with your purchase, we will do our best to make it up to you.
We accept returns and exchanges within 30 days from the shipment date. However, the products must be in new, unused condition with original packaging.
Please make sure to contact us at support(at)kudosurf.com prior to returning/exchanging the products to us. We can only process your refund or exchange request if we are notified prior to shipment.
Take note that some items purchased through special promotions may be final sales and therefore, not eligible for exchanges or returns. For purchases on shoes, we recommend that you try them on a carpeted surface to prevent scuffs and scratches on the product.
For further details, please refer to promotion disclaimers for the terms of each offer.
We do not accept order cancellation requests if the products have already been shipped. However, if you wish to cancel your order before the product is shipped, we will offer a full refund for your order. Please contact us at firstname.lastname@example.org immediately once you decide to cancel the order.
For exchange requests on different style, size or color, we will accept exchanges up to 60 days from the date of shipment. You will be required to ship the products back in its original condition upon shipment – unworn, undamaged, and with original labels on.
Please take note that all shipping costs are the responsibility of the buyer, unless you are exchanging an item that is found to be faulty or damaged from our end. Should the products be received damaged, worn or not in the condition sent, your exchange request may likely be refused.
We strongly advise for you to use a traceable method of shipment, as we will not be responsible for claims of items lost or damaged in transit. Otherwise, your exchange will regrettably be denied.
Please make sure to contact our customer support at support(at)kudosurf.com before sending the products back.
If you are not satisfied with your purchase, you have the option to request for a refund. You will be refunded with the cost you paid for your initially ordered items, as long as they have been returned in original condition to our warehouse.
Please contact our customer support at support(at)kudosurf.com for refund assistance.